FAQ


Will I get my money back if I return my order?

If you return your order, the process is the same regardless of payment method: the merchant will credit the money to your bank account as soon as they receive the returned goods.

Can I cancel a payment transfer?

Just like other transfer methods or making advance payments by bank transfer, it is not possible to cancel payments made with the InstantTransfer online transfer system once the bank receives the transfer instruction. If you return your order or withdraw from your contract, the merchant will credit the money to your account.

What TAN process can I use with InstantTransfer?

You can use InstantTransfer with all standard TAN processes, from TAN lists to TAN generators, SmartTAN, iTAN, mobileTAN, photoTAN/QR TAN, and also with an HBCI card and HBCI key.

Is there a charge for using InstantTransfer?

No, InstantTransfer is a payment transfer system that you can use for free when you buy something online. If your bank charges you for a transaction, this will be part of the bank’s general fee policy, and not specifically for using InstantTransfer.

What is InstantTransfer?

InstantTransfer is an online payment system that can be used by more than 99 percent of all customers in Germany who have an online banking enabled account. It is a real-time money transfer method and works through online banking. When the customer chooses this method of payment, they are transferred to the InstantTransfer website, where they confirm the transaction using their online banking credentials (PIN/TAN). InstantTransfer therefore serves as a data intermediary between the merchant and the customer’s bank. The security and data protection mechanisms of PPRO Financial Ltd are certified to the highest level of data security standards.

What kind of account do I need to be able to use InstantTransfer?

InstantTransfer can be used by just about every customer with an online banking enabled current account. It is not possible to use InstantTransfer with instant access savings accounts or financial accounts.

Which banks are supported by InstantTransfer?

InstantTransfer supports nearly every German bank. Please let us know if you discover that your bank is not supported.

What are the benefits of InstantTransfer?

With InstantTransfer, you receive immediate confirmation of the transaction, similar to paying by credit card. The advantage of this compared to many other payment methods is that you do not have to wait for the merchant to collect the funds on their bank account before you receive any purchased goods or services, so you are likely to receive your order much sooner. What is more, with InstantTransfer you do not need to register or create a virtual account – which means no additional password to remember. You don’t even need to own a credit card. Finally, the dual authentication with PIN and TAN makes InstantTransfer more secure than many other methods of payment.

Who is PPRO Financial Ltd?

PPRO Financial Ltd is an e-money institute regulated by the UK Financial Conduct Authority (FCA). PPRO Financial Ltd has handled millions of financial transactions in Germany, Europe and the rest of the world, and is certified to PCI DSS Level 1 – the highest standard of data security. PCI certification is subject to an annual audit and regular recertification is required.

Does PPRO Ltd store my online banking credentials and the TAN?

No, the PIN and TAN are not stored and they cannot be accessed at any point by employees of PPRO Ltd or third parties.

How can I be sure that I am using PPRO Financial Ltd’s secure payment form and not a phishing website?

The practice of phishing involves attempts by fraudsters – often via e-mail – to obtain your personal data such as account number, PIN, TAN or credit card number. These e-mails appear to originate from a trusted sender (such as a bank) and their aim is to get the recipient to click on a link to a fake website with the same appearance as that of the trusted sender. The recipient is then prompted to enter their personal data. You will never receive e-mails from PPRO Financial Ltd or InstantTransfer asking you to enter your personal data on a website. If you do ever receive such an e-mail, please forward it to info@theppro.com. You can perform the following checks to verify that you are using the correct InstantTransfer payment form: 1) The address (URL) should start with: https://www.instanttransfer.com 2) When you click the PPRO security certificate (green icon beside URL), PPRO Financial Ltd should be displayed as the owner of the security certificate, and the padlock icon will tell you that the connection is secure. With InstantTransfer, all data is transferred securely using SSL encryption.

How does InstantTransfer work?

InstantTransfer serves as a data intermediary between the merchant and your bank. When you choose this method of payment, you are transferred to the InstantTransfer website, where you confirm the transaction using your online banking credentials (PIN/TAN). There is no need to pre-register or create a virtual account – steps that are usually required when you use a wallet such as PayPal. When you are prompted to pay for your online purchase, select InstantTransfer as your payment method. You will then be forwarded via a secure connection to an online form on the PPRO Financial Ltd website (an e-money institute licensed in the UK). The data relating to your purchase will appear on the form automatically. All you have to enter is the sort code of your bank and your online banking credentials. Finally, you confirm the transfer with a TAN generated in the same way as your usual banking transactions. Your data will then be encrypted and forwarded to your bank, and the online merchant receives immediate confirmation of your payment transfer.

How do I register?

You do not need to register if you choose to pay with InstantTransfer. Payment is quick and secure using your familiar online banking process. You simply make the transaction through your online banking account with authentication via PIN/TAN, HBCI card or HBCI key.

How secure is InstantTransfer and how reliable is this method of payment?

How secure is InstantTransfer and how reliable is this method of payment?InstantTransfer is a highly secure payment system. InstantTransfer transactions are made through your online banking account, so they are handled directly via your bank. The transaction authentication number (TAN) offers a high level of protection against misuse as it is valid for just a single transaction. You only enter your online banking credentials (your PIN and the single-use TAN) in PPRO Ltd’s secure payment form, not on the merchant’s website. This guarantees that the merchant cannot gain access to your sensitive data. Your data is transferred to PPRO Financial Ltd via SSL (secure socket layer). PPRO Ltd only stores sensitive data like PIN and TAN temporarily. Its role in the transaction is merely as a payment service provider. PPRO Financial Ltd employees and third parties never have access to banking credentials like PIN and TAN.

How is InstantTransfer faster than other payment methods?

With InstantTransfer, you receive immediate confirmation of the transaction, similar to paying by credit card. The advantage of this is that you do not have to wait for the merchant to collect the funds on their bank account before you receive any purchased goods or services, so the merchant can send the goods as soon as the transaction is confirmed.

Erhält der Händler Zugriff auf mein Konto oder meine Zugangsdaten?

No, when you enter your online banking credentials (e.g. PIN and TAN) in PPRO Financial Ltd’s encrypted payment form, the merchant cannot access your personal data or your account. PPRO Financial Ltd uses the data you enter on the form solely to process the inter-bank payment transfer.